ProcessIntermediate
What are two ways to begin integrating an AI chatbot into a business, as suggested in the chapter?
One way is to start small by adding a basic chatbot for answering basic questions and/or setting appointments, then review its progress and return on investment before expanding its capabilities. Another way is to set up a specific use case, such as filling orders online, integrate the chatbot with existing systems, and then adjust it or add features based on results.
Key points
- Start small with a basic chatbot handling basic questions or appointment setting.
- Review progress and report results to your team and leaders to show ROI.
- Expand the chatbot's capabilities once everyone sees the ROI.
- Alternatively, define a specific use case like online order filling.
- Integrate the chatbot with existing systems for that use case.
- Use the results to improve performance and add features such as customer support.
Related questions
AI ChatBots For Dummies
Eric Butow, Kelly Noble Mirabella
John Wiley & Sons, Inc.